They then had me fully close the music app and reopen it, and voila, all my songs would play via cellular data again. I verified the time and date changes on the home screen, then changed the Date and Time settings back to Automatic. if its AM there, choose a time in the PM if its 2015 change it to a date in 2016 etc).
They recommended to change it so there were no similarities (i.e. They had me change the date, time, and time zone in the Date and Time settings. edit : I have just checked on my phone the icon could be an arrow also. They said that my phone hadn't checked in with their servers in 24 hours, so they had me force my phone to do that. Go on google play music and find a small icon that looks like a pin which is grey, click on it and google will download music on your phone and you will be able to listen to your music whenever you want. I contacted Google customer support and they helped me fix the issue. I was able to stream all the songs in my library, then suddenly half of them were grayed out and wouldn't play ("Can't play this song without internet connection"). Stumbled across this thread since I am having a similar issue with my unlimited google music subscription hope your issue has been resolved by now!
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